Becker Medical Library, Washington University in Saint Louis, Missouri :Book Catalog Record#351340:
Author:
Baird, Kristin.
Title:
Customer service in health care : a grassroots approach to creating a culture of service excellence     ; Kristin Baird.
Publisher:
San Francisco : Jossey-Bass ;
Chicago : Health Forum/AHA Press, c2000.

Call No.:
 W 85 B163c 2000
Author(s)/Editors(s):
Baird, Kristin.

Physical Description:
xiii, 162 p. : ill.

Subject:
Health Services  -- standards
Medical care  -- Customer services.
Patient Satisfaction

Notes:
Includes bibliographical references and index. 
Where to find it:
Location
Collection
Vol/Copy
Status
Lower Level
Book
1/1
IN

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BACS Book Detail Record#351340:
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  1=ocm41712200
  3=OCoLC
  5=20000223181650.0
  8=990630s2000    caua     b    001 0 eng c
 10=  |a 99036797
 20=  |a 1556482698 (pbk.)
 35=  |a 41712200
 40=  |a DNLM/DLC |c DLC |d NLM |d C#P |d WUM
 41=0 |a eng:English
 42=  |a pcc
 44=  |a cau:United States
 49=  |a WUMM
 50=00|a R7727 |b .B276 2000
 60=10|a W 85 |b B162c 2000
 82=00|a 362.1/068 |2 21
 96=  |a W 85 B163c 2000
 99=  |a W 85 B163c 2000
100=1 |a Baird, Kristin.
245=10|a Customer service in health care : |b a grassroots approach to creating a culture of service excellence / |c Kristin Baird.
260=  |a San Francisco : |b Jossey-Bass ;
260=  |a Chicago : |b Health Forum/AHA Press, |c c2000.
300=  |a xiii, 162 p. : |b ill.
504=  |a Includes bibliographical references and index.
650= 0|a Medical care |x Customer services.
650= 0|a Patient satisfaction.
650=12|a Health Services |x standards
650=22|a Patient Satisfaction
949=  |c BOK:Book |d 20000224 |f Books |l LL:Current Books (Lower Level) |o WUM0
994=  |a E0 |b WUM

BOOK:
LIB   RECORD # DATE   VOLUM     CPY CD LOC  BARCODE     USER DATEOUT   DATEDUE
WUM0    351340 2000       1       1 14  LL   135478       IN